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Privacy Policy

How we collect, use, protect, and share information

Effective Date: August 20, 2026

1. Scope of This Policy

She Can When You Can't LLC ("SCWYC," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you. It applies to SheCanWhenYouCant.com, our public and secure forms, communications, estimates, appointments, invoices, Client Hub activities, and the services we provide.

2. Information We Collect

We may collect information that you provide directly to us, including:

  • Your name, phone number, email address, mailing or service address, and preferred contact method.

  • Information about the services you request, your home or property, appointment preferences, and service priorities.

  • Pet, access, parking, product, allergy or sensitivity, mobility, emergency-contact, and safety information when relevant to service.

  • Shopping lists, substitution instructions, spending limits, purchase authorizations, receipts, and approved direct expenses.

  • Photos, files, measurements, notes, messages, feedback, or other information you choose to submit.

  • Payment and transaction information. Full payment-card information is generally processed by our payment provider rather than stored directly by SCWYC.

  • Records of your estimates, appointments, services, invoices, payments, communications, and preferences.

We may also collect limited technical information automatically when you use the website, such as browser type, device type, approximate location derived from an IP address, pages viewed, referral source, and general website usage information.

Protect Sensitive Information

Do not place payment-card numbers, Social Security numbers, diagnoses, medication details, or home access codes in a public website form or ordinary text message. Use the secure method SCWYC provides when sensitive access or payment information is required.

 

3. How We Use Information

  • Respond to inquiries and understand the help you are requesting.

  • Prepare estimates, confirm scope and pricing, schedule appointments, and provide services.

  • Communicate about appointments, arrival updates, changes, follow-ups, invoices, payments, and account matters.

  • Personalize service using approved household, pet, product, access, and preference information.

  • Process payments, document approved purchases, maintain business records, and prevent duplicate client records.

  • Protect clients, SCWYC representatives, property, systems, and legal rights.

  • Operate, secure, evaluate, and improve the website, forms, communications, and services.

  • Comply with legal, accounting, insurance, recordkeeping, and regulatory obligations.

4. Text Messaging and Phone Numbers

When you separately consent to service-related text messages, we may contact you by SMS or MMS for inquiry responses, appointment confirmations, reminders, scheduling or arrival updates, follow-ups, and account or billing notices.

  • Message frequency varies based on your service and communication with us.

  • Message and data rates may apply.

  • Reply STOP at any time to stop text messages. We may send one final confirmation that you have been unsubscribed.

  • Reply HELP for help, call or text 928-927-2747, or email info@SheCanWhenYouCant.com.

  • Opting out of text messages does not stop phone calls or email unless you separately ask us to stop those communications.

  • Consent to receive text messages is not a condition of purchasing a service.

We do not sell, rent, or share your phone number or text-message consent with third parties or affiliates for their own marketing or promotional purposes. We may use communication and technology providers only as needed to deliver messages and operate our business.

5. How We Share Information

We may share information only as reasonably needed for the purposes described in this Policy, including:

  • With website, form, scheduling, customer-management, communication, invoicing, payment, cloud-storage, security, and analytics providers that help us operate the business.

  • With an approved Home Support Technician or contractor who needs limited information to perform a scheduled service.

  • With a retailer, pharmacy, or other provider when needed to complete an approved purchase, pickup, or delivery.

  • With professional advisers such as accountants, insurers, attorneys, or tax professionals when reasonably necessary.

  • When required by law, legal process, or government request, or when reasonably necessary to protect safety, rights, property, or prevent fraud or misuse.

  • In connection with a business transfer, reorganization, or sale, subject to appropriate confidentiality and legal requirements.

We do not sell personal information.

6. Cookies, Analytics, and Website Technology

Our website and service providers may use cookies or similar technologies for essential website operation, security, form functionality, preferences, and general analytics. You may be able to manage cookies through your browser or the cookie controls displayed on the website. Disabling some cookies may affect website functionality.

7. Data Security and Access Information

We use reasonable administrative, technical, and physical safeguards appropriate to the size and nature of our business. Access instructions, keys, codes, alarm details, payment records, and other confidential information are limited to authorized business use. No method of storage or transmission can be guaranteed to be completely secure.

8. Data Retention

We retain information only as long as reasonably needed to provide services, maintain client and financial records, respond to questions, protect safety and legal rights, meet insurance or tax requirements, and comply with applicable law. Retention periods may vary by record type.

9. Your Choices

  • You may ask us to update or correct your contact or service information.

  • You may reply STOP to opt out of text messages and use an unsubscribe link to opt out of marketing email when one is provided.

  • You may ask what personal information we hold about you or request deletion, subject to records we must retain for legitimate business, safety, tax, insurance, dispute, or legal purposes.

  • You may choose not to provide optional information, although some information may be necessary to prepare an estimate, schedule service, or perform work safely.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information directly from children under 13 through the website. A parent or legal guardian should contact us if they believe a child has submitted information.

11. Third-Party Links and Services

The website may link to or connect with third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technology, vendors, information practices, or legal obligations change. The effective date at the top identifies the current version.

13. Contact Us

To ask a privacy question or request an update, correction, or other review of your information, contact:

She Can When You Can't LLC

13452 Zuni Dr. Topock, AZ 86436-1551
Phone and text: 928-927-2747
Email: info@SheCanWhenYouCant.com
Website: SheCanWhenYouCant.com

Privacy Policy

Terms of Service

Website Terms of Service

Clear expectations for using our website and requesting service

Effective Date: August 20, 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") govern your use of SheCanWhenYouCant.com and your requests for services from She Can When You Can't LLC ("SCWYC," "we," "us," or "our"). By using the website, submitting a request, accepting an estimate, or scheduling service, you agree to these Terms and to any written estimate, work order, invoice, or service agreement that applies to your appointment.

2. Our Services

SCWYC provides practical, non-medical household help, including residential cleaning, organizing and decluttering, grocery shopping, errands and pickups, prescription pickup and delivery, carpet cleaning, and personalized everyday help. Cleaning services may include recurring, first-time, deep, customized, move-in/move-out, post-construction, and short-term rental or Airbnb cleaning. Services are provided by appointment in Topock, Golden Shores, Mohave Valley, Fort Mohave, Bullhead City, and other nearby locations we approve in advance.

SCWYC does not provide medical care, personal caregiving, emergency response, medication management or administration, or transportation of clients or passengers. We may decline any request that is unsafe, unlawful, outside the agreed scope, beyond available equipment or training, or inconsistent with insurance requirements.

3. Requests, Estimates, and Appointments

  • Submitting a website form, message, or inquiry does not confirm an appointment or a final price.

  • We may request photos, measurements, a walkthrough, or additional information before preparing an estimate or confirming service.

  • Services are scheduled according to availability, service area, travel requirements, and the approved scope of work.

  • An appointment is confirmed only after SCWYC communicates the approved date, time or arrival window, scope, and applicable price or pricing method.

  • If actual conditions differ materially from the information provided, we may pause and discuss a revised scope, added time, revised pricing, or another appointment before continuing.

4. Pricing, Service Minimums, and Payment

Prices displayed on the website or service cards describe the applicable service rate or pricing method. Final charges may depend on the hourly rate, minimum appointment time, actual service time, approved service fees, approved purchases or direct expenses, and any written estimate. Services labeled "Estimate Required," including carpet cleaning, are not finally priced until the estimate is approved.

Payment is due according to the terms stated on the invoice, accepted estimate, or service agreement. No deposits are required at this time for any service, including large or special projects.

5. Scheduling, Arrival Windows, and Changes

Appointments may be scheduled for a fixed time or a reasonable arrival window. Travel, road conditions, and earlier appointments can affect the exact start time. We will communicate significant delays as soon as reasonably possible.

Please provide at least 24 hours' notice whenever possible if you need to cancel or reschedule. If safe access is unavailable or service cannot begin as scheduled, the appointment may need to be shortened, moved, or rescheduled. Any cancellation, no-access, or trip charge will apply only if it was disclosed in writing before the appointment.

6. Client Responsibilities and Safe Working Conditions

  • Provide accurate contact, address, access, pet, service, and safety information.

  • Provide safe access and working water and electricity when required for the approved service.

  • Tell us about restricted areas, fragile or valuable items, specialty surfaces, known damage, hazards, construction, pests, mold, weapons, or other conditions that may affect service.

  • Secure aggressive or highly disruptive pets and arrange appropriate supervision for children, guests, or other workers in the service area.

  • Provide clear purchase instructions, spending limits, substitutions, and payment arrangements for errands or shopping.

  • Treat SCWYC representatives respectfully. We provide service without judgment and expect respectful communication in return.

7. Grocery Shopping, Errands, and Purchases

The client is responsible for the cost of groceries, prescriptions, merchandise, store fees, and other approved direct expenses. SCWYC will follow the approved shopping list, substitution instructions, spending limit, payment method, and delivery plan. If an item is unavailable and no substitution has been approved, we may contact the client or skip the item rather than make an unauthorized replacement.

Age-restricted or regulated purchases are accepted only when approved in advance, legally permitted, and supported by all required retailer procedures and identification. SCWYC may decline any requested purchase. Retailer return and refund rules apply, and a separate return trip may require an additional appointment or charge.

8. Prescription Pickup and Non-Medical Boundaries

Prescription service is limited to approved pickup and delivery when the pharmacy permits it and the client provides any required authorization. SCWYC does not provide medical advice, medication reminders, dosing, organization, administration, storage decisions, or medication management.

9. Text Messages and Other Communications

If you separately consent to service-related text messages, we may send inquiry responses, appointment confirmations, reminders, scheduling or arrival updates, follow-ups, and account or billing notices. Message frequency varies and message and data rates may apply. Consent is not a condition of purchasing a service. Reply STOP to opt out or HELP for help. Additional details appear in our Text Message Terms and Consent Information and Privacy Policy.

10. Website Use and Intellectual Property

The website and its text, graphics, service descriptions, logos, character artwork, photographs, and other content are owned by SCWYC or used with permission. You may view and use the website for personal, noncommercial purposes. You may not copy, reproduce, publish, sell, interfere with, reverse engineer, or misuse website content or functionality without written permission.

11. Third-Party Services and Links

The website may connect to third-party tools used for forms, scheduling, estimates, invoices, payments, communications, maps, analytics, or the Client Hub. Those providers may have their own terms and privacy practices. SCWYC is not responsible for third-party websites or services outside our control.

12. Website Information, Availability, and Disclaimers

We work to keep website information accurate and current, but service descriptions, availability, pricing, and other information may change. Website content is general information and does not replace an accepted estimate, work order, invoice, service agreement, or direct written confirmation from SCWYC.

To the fullest extent permitted by law, SCWYC is not responsible for indirect or incidental damages arising solely from use of or inability to use the website. Nothing in these Terms limits rights or remedies that cannot legally be limited.

13. Refusal, Pause, or End of Service

We may decline, pause, reschedule, or end service because of unsafe conditions, unlawful requests, repeated access problems, disrespectful or threatening conduct, nonpayment, requests outside the approved scope, insurance limitations, or operational capacity. When reasonably possible, we will explain the issue and the next available step.

14. Changes to These Terms

We may update these Terms when our website, services, systems, or legal obligations change. The effective date at the top of this document identifies the current version. Continued use of the website after an update is subject to the revised Terms.

15. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles, except where another law must apply.

16. Contact Us

She Can When You Can't LLC

13452 Zuni Dr. Topock, AZ 86436-1551
Phone and text: 928-927-2747
Email: info@SheCanWhenYouCant.com
Website: SheCanWhenYouCant.com

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